FAQs

Q: Does KORRES test on animals?

A: We also are strictly against animal testing, and do not test any ingredients or products on animals, nor do we hire outside companies to do so for us at any stage in production. All our tests are performed in the lab either in vitro (using synthetic skin cells) or on human volunteers under the surveillance of a dermatologist or specialty doctor, i.e. an ophthalmologist. We do not sell to any countries that require animal testing, and we follow the European Union's strict legislation that bans animal testing on finished cosmetic products and their ingredients.

Q: Is your packaging made from recycled material?

A: Our packaging is recyclable and where possible recycled.

Q: Are all your products Gluten Free?

A: The Formula Facts table found on the individual product description pages makes extended reference to the natural content of each formulation as well as the ingredients that we select and those we avoid. Specifically for Gluten: WHEAT YES / this means the product may contain wheat-derived ingredients WHEAT / NUTS (added or traces) YES / this means that the product may contain wheat / nut traces yet in low-value proportions [parts-per-million (ppm)]

Q: Are your products OK for vegetarians & vegans?

A: The vast majority of our products is suitable for vegetarians & vegans. The Formula Facts table found on the individual product description pages makes extended reference to the natural content of each formulation as well as the ingredients that we select and those we avoid. It also indicates if the product is suitable for vegetarians / vegans.

Q: Is it safe to use KORRES products while I am pregnant / breast feeding?

A: We advise all pregnant / breast-feeding women to consult their doctor before the use of any product. The detailed ingredient list will help the doctor decide whether a product can be used or not. All our products are developed based on natural and / or organic ingredients, with safety and efficacy being top priorities. We do apply an extended negative-list when developing our products (i.e. we avoid the use of chemical substances like mineral oils, silicones, parabens and propylene glycol amongst others, known as potent irritants, which are replaced with natural ingredients) and we only use specific, EU approved and absolutely safe, synthetic ingredients, when safety or efficacy issues emerge. Moreover, our products pass all necessary patch / safety & efficacy tests that demonstrate their safety during consumer use; still, it is recommended to consult your doctor before start using a product.

Q: Are you sending coupons / samples?

A: A sample of your choice is included with every order. Coupons and discounts are occasionally available. To take advantage of such offers please register for an account and we will keep you informed of all promotions via email. You will also receive a 15% off coupon code to be used on your first order when you sign up for our mailing list.

Q: Who can I contact regarding retail and wholesale inquiries?

A: For wholesale and retail inquiries, please contact us by email at salesus@korres.com.

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